Right of cancellation

Clients have the right to cancel or change their reservation, free of charge, before 4 o’clock pm on the day of arrival. The cancellations or changes are made by phone to the Sales Office, phone +358 2 44 55 100 or by email (info@naantalispa.fi or info@ruissalospa.fi). We will be as flexible as we can in cases of acute illness or force majeure. If the cancellation is made later or the client does not show up, the hotel is entitled to charge the client for a minimum of one night’s accommodation and any other costs that may occur. If the booking was made by using a credit card, funds can be debited from your account.

Reservation and cancellation terms for groups  and special package holidays will be agreed separately when making the reservation.

The traveller’s responsibilities

At check-in, the customer must carefully fill out a passenger registration card for the authorities. The named contact for the reservation must be 18 or over. Minors may stay overnight at the hotel if they have at least one adult with them.

Check-out time is 12.00 on the day of departure. The hotel is not responsible for items left in rooms or public areas.
During their stay, guests must observe the hotel’s rules and any orders and directions given by the authorities.

The guest (or as the last resort, the named contact) is responsible for damages caused to a third party. He or she is responsible for replacing any property that is either broken due to negligence or removed from the hotel without permission.

Other information

In the event that the seller, for reasons independent of the seller, cannot offer the client the room he/she has reserved and made an advance payment for, the seller has the right to offer the client alternative hotel accommodation in the area. The named contact must be informed of any changes to the reservation as soon as possible. In the case that accommodation is not available due to an error made by the seller, or if the quality of the accommodation has decreased considerably because of an error made by the seller, the client is entitled to compensation or a refund. Any other costs incurred to the client are not compensated.

Any observations or complaints concerning the facilities and condition of the rooms must be made on the day of arrival, so that the seller can amend any shortcomings. The seller is not obliged to compensate the client for complaints made later.

Room pricing

The prices mentioned on the website and brochures are starting prices unless otherwise mentioned. The final room price will be determined during the reservation process, based on the reservation situation and the season. You can request the price of the day from our sales office, tel. +358 600 555 100 (0,79 €/min + local network charge, waiting time free of charge) or through our online booking system.

Check separately Online reservation terms (opens the reservation page, select Reservation terms) »

We reserve the right to changes.